- ZenElectrical
How Zimick Electric Optimized Workflow Using ZenElectrical
See how Lou talks about his business challenges and how ZenElectrical helped him optimize & become the saviour.
COMPANY
Zimick Electric
Industry
Electrical
Years Active
8+
Team Size
25 - 30
Location
Kimberly, Canada
01
Early Business Story
Lou built his business from the ground up, specializing in electrical contracting services throughout New Jersey. When he found Zimick Electric, he had one goal—deliver quality electrical services while prioritizing safety and customer satisfaction. With years of hands-on experience in this field, Lou’s business undoubtedly grew, and with it, his commitment to providing reliable and high-quality service to the community.
Zimmick Electric’s dedication to safety and quality, and its customer-centric approach, quickly made it a trusted name among commercial, residential, and industrial customers. As mentioned previously, Lou’s experience as a licensed electrician and the deep roots he has sown in the community helped him immensely in strengthening his bonds, establishing strong relationships built on mutual trust and excellent electrical services.
Whenever I need a change on a report, it’s done really fast. One time I couldn’t log in, and after emailing support, I was back up and running within an hour. The support team is quick and reliable. If I ever need a change or run into a problem, it gets sorted out fast. The response time is impressive.
02
Challenges Faced
One agreeable point for all individuals working in the field service sector, primarily electrical, is that running an electrical contracting business has its fair share of challenges and hurdles. For instance, in this case, Zimick Electric wasn’t facing blockers when finding new business clients or delivering quality services. It was mainly about keeping up with the demands of an expanding business catering to commercial, residential, and industrial sectors.
As they took on more projects and hired more technicians, they started observing the hurdles they faced that were hindering their efficiency and productivity.
Pain Points
- Manual processes of managing jobs and client data became time-consuming, slowing operations and increasing the chances of error.
- The communication gap between office staff and field techs was weak, leading to missed updates and a fragmented information system.
- Invoicing and payment collection felt chaotic with no structure or set workflow in place.
- Limited flexibility options, where mistakes could be overlooked, and would require creation from scratch if an error is found.
- Paper systems made information scattered, hence locating specific records felt like finding a needle in a haystack.
We were spending too much time in the office instead of being out in the field, training new hires, or building customer relationships. It felt like we were drowning in paperwork. We were stuck behind our computers, just trying to keep things moving. It was overwhelming—like we couldn’t catch up.
03
The Hunt For A Solution
Lou had a hunch — maybe it’s time to ditch the old business processes and systems. It was time to modernize. And modernizing didn’t just mean fancy tools and brand-new shiny systems. It meant automating the redundant work that needs to be done daily, and making room for essential and revenue-generating activities.
Their team was still using Acubid and was doing a lot of things manually. But they realized soon that the growth opportunity was too small for what Zimick was trying to target. That’s when they came across ZenElectrical. They looked at the features we provided and decided to give it a try. Looking at the software and what it offered, it was promising that their business would be streamlined in order to handle anything and everything — from job tracking to invoicing, all while offering responsive support.
A demo call and a few conversations later, Zimmick Electrical started getting their business migrated entirely onto the software.
Whenever I need a change on a report, it’s done really fast. One time I couldn’t log in, and after emailing support, I was back up and running within an hour. The support team is quick and reliable. If I ever need a change or run into a problem, it gets sorted out fast. The response time is impressive.
04
Getting Onboarded
Working with ZenElectrical meant there was about to be a complete shift in how Zimick Electric worked. It wasn’t just a new software upgrade; it was more like setting up your workflows and processes in a newer and better way.
Even though there may have been a few bumps along the way, the ZenElectrical team has always made sure to make the onboarding process efficient and manageable. One of the most liked features for Heather, <> was how responsive and efficient the support team was. One quick call or an email to them, and the issue would be resolved in less than an hour. The favourite feature? It was the flexibility to edit information or documents easily and on the spot. If an error is found, creating the document from scratch might be overwhelming and time-consuming. The quick edit option proves crucial, helping businesses save time and reduce stress significantly.
Every week, I’d find something new about the program that made me think, ‘This is way better than what we were doing before!’ It keeps surprising me with how much time it saves.
05
The Payoff
More time in the field,
Everything is digitalized, and laid out clearly in front of the screen without any form of paperwork.
Before
Quotes took 3–5 days
After
Standard quotes sent in under 1 hour
Seamless Communication
Instead of guessing what your technicians are up to, you can see the status of all techs on your dashboard.
Before
Admins spent 2–3 hours per job coordinating updates, sending files, and chasing photos.
After
Automated workflows and centralized information
Instant invoices to clients
Better job tracking and communication led the team to work more efficiently, increasing productivity noticeably.
Before
Admins spent 2–3 hours per job coordinating updates, sending files, and chasing photos.
After
Automated workflows and centralized information
Efficient technician and staff
Quick issue resolution with an efficient support team, solving your business hiccups within the hour.
Before
Admins spent 2–3 hours per job coordinating updates, sending files, and chasing photos.
After
Automated workflows and centralized information
Customer support even at 3 AM
Increased profitability with streamlined workflows and processes, with faster and smoother daily operations.
Before
Admins spent 2–3 hours per job coordinating updates, sending files, and chasing photos.
After
Automated workflows and centralized information
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06
Where They Stand Now
Zimick Electric, at present, is running more efficiently than ever before. The team now spends less time juggling messy information, broken workflows and processes, and manual laborious work that takes away half the day without getting anything done. They have finally freed up the time required to focus on their customers, providing them quality services and a world-class customer experience that their competitors are scared even to match.
At the end, ZenElectrical was successful in transforming how they approached daily tasks, improving their entire workflow, and concentrating solely on growing Zimick Electric in Englewood, New Jersey.
Every week, I’d find something new about the program that made me think, ‘This is way better than what we were doing before!’ It keeps surprising me with how much time it saves.
Do you think you're in the same boat?
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