“Initially, it did feel a lot like learning how to ride a bike.”

When it comes to adapting to a new software for managing something so integral as your business, it usually means that there is a need to adopt new habits and systems. But EDS didn’t shy away from that. They knew that this would be helping them in the long run, especially if they plan to expand and be a bigger business, all whilst keeping customer experience top notch.

But they didn’t need to do all this alone. The team at ZenElectrical made it exceptionally easier, guiding them through the onboarding process, setting their business up on the platform, and migrating their data without overwhelming them. The goal? It is important to have everyone on the same page without confusion about any software feature or functionality.

For EDS, the biggest win with ZenElectrical was sorting their entire scheduling. They finally had a streamlined way to assign jobs without the same redundant confusion or chaos. Technicians knew when to reach which job site and precisely what to do at each job site. They, from the field itself, could access each customer’s past service history to review work that had been previously done. Another fun feature is that they could pen down or attach a voice note that all members could access, even offline, as all details and edits are reflected in the system in just a few seconds.

“Being able to add job details and notes on the fly? — That was a real game changer.”

It wasn’t just a more efficient way; it simplified their lives significantly.