Fire & Security Services
No More Paperwork Delays: How Pastion Industries Gets Jobs Done Faster
Pastion Industries
Company Overview
- Indio, CA
- Established: 2012
- Employees: 15–25
About The Company
Pastion Industries is a family-owned business based in Indio, California, serving the entire Coachella Valley. We specialize in providing tailored fire and security solutions for both commercial and residential properties. Our services include the installation and maintenance of fire alarm systems, security alarms, CCTV surveillance, access control systems, and 24/7 UL-certified monitoring. We pride ourselves on delivering high-quality, customized solutions with exceptional customer service.
“ZenTrades lifted a huge weight off our shoulders. The moment we switched from paper tickets to the platform, everything became faster, more organized, and much easier to track.”
— Gabriela, Director of Operations, Pastion Industries
- Key Results
50%
Faster Scheduling
$100K
Estimated Annual Cost Savings
5 hrs
Daily Time Saved
96%
User Adoption
- The Challenge
Before ZenTrades, Pastion Industries relied entirely on paper-based scheduling and service tickets. Gabriela explained that managing service tickets manually made it difficult to track completion, assign tasks efficiently, and maintain consistent communication across the team. This caused delays, missed appointments, and extra follow-up work.
“The main challenge before ZenTrades was scheduling. Everything was on paper, and it was slow and inefficient. We needed a faster way to track what was done, what was pending, and what needed follow-up.”
— Gabriela, Director of Operations, Pastion Industries
- The Solution
ZenTrades digitized scheduling and service ticket workflow. Key improvements included:
- Submitting service tickets via voice or text input.
- Real-time tracking of service progress and completion.
- Internal notes for seamless team communication.
- Automated appointment reminders for clients.
“The scheduling and service ticket features felt like a weight lifted off my shoulders. Now the team can focus on completing work instead of chasing paperwork.”
— Gabriela, Director of Operations, Pastion Industries
- The Results
- Faster Scheduling & Ticket Management: Paper-based delays are eliminated, and tasks are tracked more efficiently.
- Time Saved: Gabriela and her team save roughly 4 hours daily previously spent on paperwork and coordination.
- High Team Adoption: Staff quickly embraced the platform, improving efficiency and accountability.
- Improved Organization: Centralized service history and notes make it easy to review past work and manage follow-ups.
“We saw results immediately. The guys return their service tickets faster, and everything runs more efficiently. It’s been a huge improvement.”
— Gabriela, Director of Operations, Pastion Industries
- Why It Worked
Gabriela emphasized that scheduling and service ticket management were the most valuable improvements. Features like internal notes and automated reminders further streamlined team communication and coordination.
“Internal notes are very beneficial. Now, if I’ve already contacted a customer, the team can see it and avoid duplicate calls. That’s been really helpful.”
— Gabriela, Director of Operations, Pastion Industries
“I would recommend ZenTrades to anybody who asks. And then I would hope for them to get either Pavan or Garima. Make sure that they have you guys there because you guys are the best.”
— Gabriela, Director of Operations, Pastion Industries
Ready to Achieve Similar Results?
See how ZenTrades can help your field service operations become faster, more organized, and more efficient
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Company
Support and Services
- (206) 456-8988
- 236 W 27th st Floor 12, New York, NY 10001, United States
- 299 Fremont St APT TH313, San Francisco, CA 94105
- A-302, Nyati Tech Park, New Kalyani Nagar, Wadgaon Sheri, Pune-411014
- hello@zentrades.pro
