AI - ZenTrades

Field Service Management,
Simplified

ZenTrades makes it all possible with AI. ZenTrades not only
optimizes workflows but also unleashes your potential to
take on more tasks with minimal investment.

Automated Call Transcription for Streamlined Ticket Creation

Say goodbye to manual note-taking and hello to effortless ticket creation with our Automated Call Transcription feature. With our Automated Call Transcription feature, you can effortlessly transform customer calls into actionable tickets, ensuring prompt issue resolution and exceptional customer experiences every time.

Accurate Transcription

Our advanced speech recognition algorithms ensure high accuracy in transcribing customer calls, precisely capturing every detail and nuance of the conversation.

Seamless Integration

Integrated seamlessly with your ticketing system, transcribed call data is instantly converted into ticket format, streamlining the ticket creation process and reducing response times.

Information Extraction

Relevant information such as customer details, issue descriptions, and service requests are automatically extracted from the call transcription

AI Asset Management

Transform your asset management approach with our AI-driven module. Gain insights into asset history, predict optimal inspection dates, and receive smart alerts for proactive maintenance. Scan equipment effortlessly to access detailed inspection records, empowering informed.

Smart Routing

ZenTrades AI streamlines technician selection by considering skills, past success, proximity, and availability. It matches each job with the most suitable technician, ensuring prompt service. Technicians with relevant skills and experience are prioritized, and those closest to the job site are recommended, significantly reducing travel time.

Previous Job Summary

ZenTrades AI offers a concise yet comprehensive summary of previous job history, ensuring that technicians have all the essential information at their fingertips without the need to sift through lengthy records.

Smart Truck Inventory Forecast

ZenTrades AI analyzes historical job records to identify common repair or maintenance tasks and assesses job requirements, including equipment type and service agreements. Based on this data, our AI recommends optimal inventory items for technicians’ trucks, improving efficiency, reducing downtime, and enhancing service quality.

Smart Service Summary

AI provides technicians with a comprehensive service history overview for each job, offering insights into previous tasks, repairs, maintenance procedures, parts replaced, and any outstanding issues. This empowers technicians to make informed decisions, troubleshoot effectively, and avoid redundancy.

Historical Data Analysis

Based on past job records, the system identifies common repair
or maintenance tasks associated with specific equipment or locations.

Requirements Assessment

It considers the specific job requirements, such as the type of equipment, service level agreements, and any special instructions.

Inventory Recommendations

Using this information, AI recommends the optimal inventory items to stock in the technician’s truck. This includes spare parts, tools, and consumables.

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Field Service Management, Simplified