- ZenFire
How ABC Fire Stoppers Automated Inspections Using ZenFire
Listen to Rick discuss their business challenges and how ZenFire emerged to become the saviour they sought.
COMPANY
ABC Fire Stoppers
Industry
Fire Protection & Safety
Years Active
8+
Team Size
25 - 30
Location
Kimberly, Canada
01
Early Business Story
Regarding fire safety in Miami, Florida, ABC Stoppers has been the one-stop destination for communities and organizations to keep their fire protection equipment in order. Specializing in fire extinguisher services, their goal has always been to keep people and neighbourhoods protected and safe no matter what.
ABC Stoppers dealt with residential, commercial, and even industrial projects, and everywhere they went, their dedication to safety and reliability has earned them a solid reputation as the go-to fire extinguisher provider.
However, with fire safety comes a lot of challenges in hindsight. Because compliance is not a joke, if you fail to comply, it will cost you heavily, either in money or lives.
Before ZenFire, I was using Square, but it was just a generic app. I couldn't customize anything like I can here. Now, every detail fits the way I actually run my business.
02
Challenges Faced
Running a fire safety business comes with challenges — running behind compliance, checking up on service agreements, and adhering to national and local codes — a lot of work. For ABC Stoppers, it also meant keeping things organized. They did know this from their soul; however, things got challenging while juggling too many manual processes.
Be it service agreements, customer data, or asset tracking — everything was handled manually. This left too much room for human error. Communicating with clients started getting messy and chaotic.
ABC Stoppers, the software they used previously, wasn’t cutting it for the team. It was too generic a field service software, which didn’t provide the customization that a fire safety business needed. A company that needs to track every granular detail was facing limited customization opportunities. Managing the documentation and workflow using such generic software can really feel like fitting a square peg in a round hole.
Moreover, customer support experience is a universal issue for these generic software solutions. Delays and lack of responsiveness took out the urgency of the situation, and made the business feel clunky and disorganized.
Pain Points
- Manual data management for the entire workflow leads to errors and wasted time.
- Broken communication resulted in unfinished jobs and a messy documentation process.
- A software solution without customization hampered detailed fire safety tracking.
- Complex project management for large-scale installations is nearly impossible.
- Customer support was inefficient, which led to unnecessary delays and a probable blow to customer sentiment.
I have clients with multiple locations, and Square made me treat each one separately. ZenFire lets me group satellite offices under the main client, which saves so much time.
03
The Hunt For A Solution
ABC Fire Stoppers came across ZenFire through an email, highlighting the plethora of features for all types of business, be it small to medium, medium to large, or even enterprise-level business. This was enough to get them to click on the request demo, since ABC Stoppers plans to expand and grow their business in Miami, Florida.
Right from the first demo call, they were clear that ZenFire wasn’t just another fire safety software. It was a purpose-built tool, made for businesses like them, and can be fully customized to any extent. Be it customizable forms, integrated customer management, or a smooth step-by-step workflow — every feature they have wanted for so long. The total package seemed like the perfect fit to ABC Fire Stoppers.
ZenFire just has way more features than Square. Square was basic—just line items and client info. This is a whole new level of depth
04
Getting Onboarded
The onboarding was pretty smooth. A minor hiccup happened, where attempting to log in via Stripe caused a temporary blackout. The ZenFire support team was quick and efficient enough to resolve the issue on the same day, so that business can be carried out without interruptions.
One thing that Rick greatly appreciated was how the support team was always on their feet for any issue they faced. Be it via email or a quick call on the job site, the support team has always been available around the clock.
One of the biggest differences is service agreements. Square didn’t offer them, and I had no reminders. I was tracking everything on 3x5 cards. ZenFire changed that completely.
05
The Payoff
Fits to our business like a glove
Customized workflow and business processes tailored to the fire safety business model, helping speed things up and bringing more revenue.
Before
Quotes took 3–5 days
After
Standard quotes sent in under 1 hour
Seamless communication
Clear communication that minimized loss of information due to broken flows.
Before
Admins spent 2–3 hours per job coordinating updates, sending files, and chasing photos.
After
Automated workflows and centralized information
Keeping track has never been easy
Linking multiple service locations under one client profile prevented chaotic documentations (something which cannot be found in generic field service software)
Before
Admins spent 2–3 hours per job coordinating updates, sending files, and chasing photos.
After
Automated workflows and centralized information
Customer Support even at 03:00 AM
Reliable customer support is available at any time of the day, preventing businesses from incurring losses.
Before
Admins spent 2–3 hours per job coordinating updates, sending files, and chasing photos.
After
Automated workflows and centralized information
Invoicing has never been this easy
Sending payment links to customers directly made the billing process smoother, resulting in quicker payments, improving the business’s bottom line.
Before
Admins spent 2–3 hours per job coordinating updates, sending files, and chasing photos.
After
Automated workflows and centralized information
The fire extinguisher form is really helpful—it keeps everything more detailed. The way it's set up with line items makes the process quicker and much more customized to my business.
06
Where They Stand Now
With ZenFire as their fire safety software, ABC Fire Stoppers are now more organized and efficient than ever before. Right now, they are focusing on what they do best, which is keeping their clients happy and safe without getting bogged down by the inefficiencies of clunky and generic tools.
ZenFire brought in the customization required for ABC Fire Stoppers to get back on track and lead the fire safety in Miami, Florida.
Since I do yearly inspections, reminders are critical. ZenFire handles that automatically. It’s a massive upgrade from my old manual system.
Do you think you're in the same boat?
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