Simplify workflows, boost productivity, and deliver exceptional customer service effortlessly.
Simplify workflows, boost productivity, and deliver exceptional customer service effortlessly.
Field service Call Management
Get The Best Service Call Management Facility
ZenTrades’ SmartCall integration allows you to book more jobs, track performances, identify the best marketing strategies, and know who is calling with customer details, job history, and maintenance agreements immediately.
Make notes, create tickets, visit another website, and stay on the phone. Save all notes for the specific customer in ZenTrades to avoid writing them twice.
The SmartCall extension operates independently, allowing you to dial calls with ease.
Our Service
One Solution For All
Smart
Grow your organization with an innovative, efficient software solution and its exclusive features. Increase productivity and revenue with the right tools of our smart, cost-effective software.
Simple
Work is made simple by streamlining your workflow, reducing paperwork, and saving time. Arm your team with this easily operable software to help maximize sales and boost performance.
Secure
Ensure the total privacy of your business with continuously updated security. With our cloud sync system, expect 24/7 protected data.
SMARTCALL
What Is SmartCall?
SmartCall is a 21st-century cloud phone system for service call management. It is an independent call-booking product, which lets the users multiply their job bookings significantly. It automates and eases inbound and outbound service call management. Further, it allows users to work from anywhere without having to stay at the desk all the time. Also, it operates even if ZenTrades software is not open in your system. Plus, users can record calls, track marketing campaigns, identify the performance of dispatchers, and more without any hassle. It helps the scaling businesses improve their operational efficiency and multi-fold the revenue with the best customer experience.
Incoming Call
- Know who is calling with customer details, job history, maintenance agreements, and more through service call software.
- Write notes, create tickets, navigate to another website, and still be on the call.
- Attend calls without having ZenTrades open on your PC.
- Have all the notes saved in ZenTrades without duplication of effort.
Outgoing Call
- Make calls to your customers, technicians, equipment vendors through SmartCall service call management software.
- After your ongoing call completes, you will get a pop-up to mark the status.
- Dial calls without having ZenTrades open on your PC.
- SmartCall extension works independently. Thus, allowing you to dial calls easily.
Why Do You Need A Service Call Management Platform
Make The Best First Impressions
Know in advance who is calling and greet them by name for best first impressions.
Know It All
Get all the details in an instant without the need to go through past reports to verify details.
Book Calls Quickly
Get customer details like – name, address, service history, maintenance agreements, estimates, invoices. Plus, an auto-population feature to book calls quickly.
Work From Anywhere
Users may attend calls from anywhere without the need to be on their desks.
Make Management Easy
Make outgoing calls to your technicians, customers, equipment vendors, and get a pop-up to mark the status for each call.
No Dependency
Use SmartCall even when you do not have ZenTrades open in your system.
Multitask Like A Pro
Users can pick up or dial calls while ordering equipment or browsing through the user profile with the floating dialer.
Nothing Stops You
Users can write notes, create tickets, navigate to another website, and the call will still be on!
Track Marketing Campaigns
Track which campaign is working the best for you and what is getting the business most calls.
Record All Calls
Users can record all calls with SmartCall and hear them whenever they wish to.
Identify Top Performers
Know which dispatcher is booking most jobs for you and not just forwarding the calls.
